Another Letter to CVS CVS Corporation 1 CVS Drive Corporate Headquarters Woonsocket, RI 02895 April 28, 2003 To Whom It May Concern: Picture this, if you will: It’s a beautiful spring evening in central Ohio. Daffodils are in bloom and the temperature is a balmy 68 degrees. The only thing that could possibly make your night more enjoyable – a Chewy Chips Ahoy chocolate chip cookie. The only problem is that you are college student of limited financial means. As you stand in the grocery aisle of your neighborhood CVS, you gaze longingly at the cookie of your dreams. You silently curse the outrageous $3.69 price tag. Even your CVS Extra Care card cannot help you now.  But wait! All hope is not lost. As a result of an unfortunate incident with a deficient bag of CVS Imported Gummy Bears, you were given reparations in the amount of a three-dollar CVS gift card. You didn’t want to spend it recklessly but this qualifies as a snack emergency. You can justify spending a mere 69 cents for these delicious cookies. A courteous CVS employee rings you up and you proudly hand her the gift card. She swipes the card and tells you it does not work. She tries again, but to no avail. She returns the card to you as you stand before the counter in shock. After paying in cash, you leave the store wondering, “Why CVS? Why?”  This account is not as far-fetched as you might think. For on the evening of April 27th, it was my reality. For months, I have protected that card as I would cash, but last night I felt like the victim of a robbery. As instructed on the card, I called the toll-free Customer Service number with my question, but I was unable to find the answer as to why your corporation wishes to smite me time, and time again. If someone could find time to address this concern I would be most appreciative. Jeanne Goshe